By placing an order you agree to the following terms and conditions. These terms and conditions are important and should be read carefully before you place your order.

1. General

All goods remain the property of MUSICPRIDE until paid for in full. The invoice number must be quoted on all correspondence or when any item is returned to the shop. MUSICPRIDE are not obliged to supply goods until acceptance of your order and it is on acceptance of that order that a contract comes into effect.

2. Payment

All orders must be accompanied by payment before goods are despatched (except official orders from educational establishments). If a cheque 'bounces' MUSICPRIDE will charge an additional £20 for handling and inconvenience. Educational establishments will be invoiced.

3. Invoice Customers

Invoices are only issued to authorized customers. Invoices must be settled within 30 days of the invoice date.

4. Delivery times and charges

Standard Delivery: Standard Delivery is free and will take up to five working days. Items ordered on Standard Delivery terms are sent by the most economical Royal Mail route.

Next Day delivery: If you purchase an instrument by PayPal (or Invoice) before 2pm Monday to Friday and request next day delivery, the instrument will be despatched the same day by Royal Mail Special Delivery to arrive the morning of the next working day before 1pm. Orders received after 2 pm will be despatched the next working day to arrive the morning after. There is a charge of £10 per instrument for this service.

Please note:

• next day delivery by 1pm applies to England, Wales, Northern Ireland, Lowland Scotland, Isle of Man, Anglesey, Guernsey, Jersey, and Alderney; all other mainland Scottish postcode areas (AB30-56; IV21-28,40,52-54; KW1-14; PA28-38 and PH15,17-26,31-40,49,50) should receive their goods by 5.30pm the next day; other islands will receive their goods in 1-3 days.

• instruments despatched on a Friday often arrive on the Saturday morning before 1pm. However this is not guaranteed. Next day delivery is subject to Royal Mail Special Delivery terms and we are not responsible for any delays.

• in all cases holidays may affect delivery times and on such occasions our website will display a notice to inform customers.

In certain circumstances, subject to an agreed fee. It may be possible to deliver instruments in person. This will normally only occur where the purchaser is within one hour’s drive of our main office in Peterborough. In the case of bulk orders, however, this may be extended, by negotiation.

Instruments paid for by Postal Order or Bankers Draft will be despatched as soon as payment is received.  MUSICPRIDE will email you to notify you that the instrument has been despatched.

Instruments paid for by cheque will be despatched as soon as the cheque has cleared through the Bank. MUSICPRIDE will email you to notify you that the cheque has been received and again when the cheque has cleared.

Goods are insured while in transit, so if goods arrive damaged MUSICPRIDE must be notified immediately. If goods are damaged in transit please keep all packaging because the insurers may ask to examine it.

5. Warranty

1. All our instruments have been serviced prior to sale and carry a 3 month warranty.
2. The warranty does not cover plating, lacquer or cracked wood joints.
3. If the instrument is not in good condition when received, the customer must notify MUSICPRIDE within 24hrs by email or telephone and return the instrument by Royal Mail within 10 working days. The customer is responsible for the return carriage charge (and insurance during transit). MUSICPRIDE will repair or replace the instrument (at our option) and will endeavour to post it to the customer within 48hrs of receiving it. If the customer prefers, MUSICPRIDE will give a full refund (excluding the original handling charge). The refund will be given within 48hrs of MUSICPRIDE receiving the instrument.
4. If the instrument develops a fault within 3 months, the customer must notify MUSICPRIDE (by email or telephone) within 3 months of the instrument being received. The customer must return the instrument by Royal Mail and the instrument must reach us within 10 working days of notification of fault. The customer is responsible for the return carriage charge (and insurance during transit). MUSICPRIDE will repair or replace the instrument (at our option) and will endeavour to post it to the customer within 48hrs of receiving it.
5. MUSICPRIDE reserve the right to repair the instrument on our own premises and will not cover the cost of repairs done by other repairers. MUSICPRIDE will not be held liable for repair work carried out by other repairers and, furthermore, any work carried out by other repairers will invalidate the warranty.

6. Instruments On Approval

1. If the customer decides that they are not happy with the instrument they have the option to return the instrument and receive a full refund (excluding the original handling charge) provided they notify MUSICPRIDE within 7 days of receiving the instrument.
2. Notification of intent to return the instrument must be by email or telephone and the instrument must be received within 10 working days of this notification.
3. Please see below for the procedure for returning goods.
4. MUSICPRIDE will inspect the instrument when it is returned and, provided it is in good order, the refund will be given as soon as possible after MUSICPRIDE receives the instrument. If the instrument is not in good order repair costs will be deducted from the refund.

7. Returning Goods

Please note, when returning an instrument to MUSICPRIDE it is your responsibility to return items in good condition. MUSICPRIDE cannot accept any liability for goods damaged in transit.

1. Keep all packing materials from delivery.
2. Notify us that you intend to return the instrument.
3. All goods must be posted to MUSICPRIDE using Royal Mail and covered by insurance at your expense.
4. Remember to keep any documentation.
5. Enclose a covering note which should include the invoice number.

8. Buy-back Scheme

We know that sometimes people buy an instrument to learn to play and then they find they lose interest; this can happen particularly with children. MUSICPRIDE are unique in offering a buy-back scheme for second-hand instruments. We have complete confidence in the second-hand instruments that we sell and therefore we are willing to buy them back from you, within six months of the original purchase date.

“Graduate” instrument buyback prices will be agreed by negotiation. This is because the cost of servicing these instruments is considerably higher than for standard instruments. Graduate Instruments include Buffet E13 and R13, Yamaha YCL-650, Leblanc Esprit and similar instruments. This list is not exclusive and the categorisation will be decided solely by Musicpride.

Our minimum buy-back price is 50%. Normally, the original price you paid for the instrument (not including the handling charge) determines the buy-back percentage. Please refer to the table below:

The instrument can be returned within six calendar months from the date when payment was made, subject to the following terms and conditions:

1. MUSICPRIDE will buy the instrument back from you for a percentage of the original price paid (see table above).
2. The buy-back percentage is based on the original cost of the instrument and excludes the original handling charge.
3. The cost of any missing items such as mouthpieces, ligatures, and mouthpiece caps, (but excluding reeds) will be deducted from the buy-back percentage.
4. If the instrument has suffered damage beyond normal wear and tear then repair costs and/or depreciation as assessed by MUSICPRIDE will be deducted from the buy-back percentage.
5. MUSICPRIDE will contact the customer who is returning the instrument under the buy-back scheme (within 5 working days) to confirm the amount of the buy-back payment to be made to the customer.
6. All buy-back payments will be made by cheque which will be sent by post (within five working days) after the buy-back percentage has been agreed with the customer.
7. Please refer to the Returning Goods section in our general terms and conditions above before returning the instrument.
8. During the six-month period the instrument is the customer's property.

9. Bargain instruments

MUSICPRIDE sometimes sells bargain instruments on behalf of our sister organisation, Allintune. These will be on a separate page in the catalogues. Instruments advertised as “Bargain Instruments” are warranted to be in good playable condition and will be suitable for a beginner. Some may be new instruments and these are guaranteed to have been properly set up. The do not benefit from the terms of sections 5 & 8 above. They may however be returned in accordance with Sections 6 & 7.

Customer Support

The MUSICPRIDE email, office and telephone contact details are on the Contact page; click here. Please note that calls are charged at standard rates. The telephone line is usually staffed 9am - 5pm, Monday to Friday, but we have a 24/7 answering service for messages and will get back to you as soon as possible.